Signature required service is available during the checkout process at an extra cost $0.20 per order.
At Crazysales.co.nz, we want to offer you the best shopping experience possible. We're here to help you in any way possible!
This item has a 30-day return to base warranty.
CrazySales will replace your product if it is found to be “dead on arrival” (DOA) at our cost.
If you change your mind after the payment is confirmed, we will issue a store credit (less any shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).
If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.
Claims on items outside the 30-day return to base warranty will be considered on a case by case basis.
I purchased this Heatpad for Pets and it arrived today but unfortunately the instructions are in Japanese. Do you know how long it should be heated for in a 1000W microwave? Thanks, Nicole (2014-05-13 23:18:36)
Dear Customer, Thank you for your inquiry. The warm time for 1000W is 2 minutes. Kind Regards Crazysales (2014-05-14 17:41:32)
Same problem as the above lady but what time frame for 500w and 600w microwaves. What is the extra plastic bag for and do you need to put a glass of water in microwave like you do with wheat bags?? How many times can you heat up the gel pads in the microwave. (2014-06-06 13:42:22)
Dear Customer, Thank you for your inquiry. Put the hot pack into the Microwave oven, for 500W warm time 3min 20 second, 600W warm time 3 min, 1000W warm time 2 min, or put into hot water 2 minutes, then take it out, place the hot pack into the polar fleece bag, then place the aluminium foil bottom of the polar fleece bag. It can keep warm 7 - 8 hours. Kind Regards Crazysales (2014-06-07 13:58:49)