About Our Site
Is it safe to pay using a credit card?
Yes, Crazysales.co.nz utilises PaymentExpress
and 256bit SSL connection to process all credit card transactions, keeping your information safe and secure.
What are the payment options available?
We currently accept payment from Visa, MasterCard and bank transfers.
What time do Daily Deals go live? If I miss out on the Daily Deals can I purchase the item later for the same price?
Our daily deals start at 12pm each day and run for 24hours. Unfortunately, you are unable to purchase the item at the discounted price if it has expired.
However, please continue to check back as we often repeat daily deals at a later date. By subscribing to our newsletter you will be kept informed of our current daily deals.
About the Purchase
How do I make a purchase?
Step 1: Login first. If you are not currently registered with us, you will need to do so before you can make a purchase.
Step 2: After finding the item that you wish to purchase simply click the “Buy Now” button located to the right of the product to add it to your cart. You can continue to shop and add things to your cart following this.
Step 3: Click on the “Visit Checkout” button located at the top right of your screen. From here the webpage will guide you through the payment and delivery process.
Do you offer vouchers or special codes?
Yes we will sometimes run a special deal or voucher codes. The code needs to be entered after you click buy-now on a product, but before you proceed to entering your address. Please be sure to click the “apply voucher code” button before you proceed to checkout.
Do I get discounted shipping if I buy multiple items?
Yes we do offer combined shipping on most of our items.
The total shipping cost is calculated with the most expensive shipping being charged at full price, the second items shipping is 50% of the original shipping cost, three or more items are each 25% of the original shipping cost.
However, due to the size and weight of some items they do not qualify for combined shipping discounts. You can find out whether the items can be combined or not by clicking the “Shipping Cost” button above the description of the each item. Our system automatically calculates the combined shipping cost upon checkout. Please note that combined shipping is only available for products in a single order and is unavailable for multiple orders. Please refrain from checking out until you have selected all the items you wish to purchase.
Can I have more than one delivery address under my account?
Yes, you can. Under “Your Account” you are able to add more addresses to your “Address Book”. When placing your order, simply select the address that you would like the order to be delivered to. If no address is selected, the item will be sent your primary address.
Why would items in my shopping cart no longer be available when I go to check out?
As our stock is managed on a first check out – first sold basis if your item is no longer available when you go to checkout it unfortunately means that your item has sold out in the meantime.
I have changed my mind about a purchase, can I get a refund?
We will only provide full refunds on faulty, damaged items, or those that have been found to be incorrectly advertised.
However, we do understand that people change their mind. If this is the case that you are more than welcome to return the product back to us within 7 days for a full store credit less any shipping and handling costs.
All products must be in an "as new" condition, and be returned in its original packaging, unopened, with all original accessories and manuals.
Do you ship to PO Box address? What about addresses outside New Zealand?
No we are not able to deliver products to PO Box addresses please be sure to enter an alternative address as you may risk delaying the shipping of the order. However we are currently unable to ship goods outside of New Zealand.
How long will delivery take? Are the packages tracked?
99% of orders that have been paid for cleared prior to 3pm are dispatched on that same day. If you have paid via a bank transfer, or methods other than credit card, it may take up to 2 working days to clear. Goods are shipped as soon as possible following payment.
Once your order has been loaded onto the courier you will receive a confirmation email from us which contains the tracking information for your order.
Generally, items are delivered within 1-2 working days when the address is in the North Island. For South Island deliveries it generally takes 2-3 working days for you to receive your item. If items have to be delivered to an RD address, please allow a further 2 working days on top of this.
What shipping options do i have? What if no one at home when Post Haste delivery the item?
There are two shipping options: Signature Required Delivery and Non-signature Delivery.
* If the item is Signature Required Parcel, the courier driver will leave you a card with the collection instructions at your entrance/in your mail box. Please contact Post Haste to arrange re-delivery or alternatively, you are welcome to collect your parcel at the depot. Please note, a photo ID will be required while collecting parcel from the depot. Your local Courier depot will keep your parcel for a maximum of 7 days before your item(s) get returned to us. We are not able to bear the cost of redelivery if the parcel is returned back to us following a delivery issue.
* If the item is Non-signature Required upon Delivery, courier driver will leave the item in a “safe” place at your property if no one is at home. If you cannot find your item at your front door, please do not be panic! Check all the possible places around your property, such as “garden, backyard, back door etc…” Sometimes courier drivers do leave items at these “secret spots” to make sure the item is safe! However, if an item claims to be lost after delivery, we as the supplier will not bear any responsibilities. Therefore, we strongly recommend you to choose the Signature-Required Delivery option, as it is 100% guaranteed that you will receive the item.
What if my item was damaged upon delivery?
Please Relax! Simply email us a photo of the damaged item/packaging, and we will take care of the rest for you! Be ready to receive a replacement after it’s been approved by bosses. Only read on if you are interested in the process! Briefly, we will contact Post Haste to arrange pick up of the damaged item for assessment and you, our valued customer, will be informed! Please put the item back to its original package as Post Haste will need to see how the item was packed and then determine whether our claim will be appoved!
I received an incorrect item? What happens next?
Although we are very careful of dealing with your orders at every single stage until it gets to you, we are still human beings, and human beings make mistakes occasionally. We sincerely apologize for we might have made and hassle that had caused to you!
Please email us a picture of the order you had received at email@example.com, once it is proved that it is from our warehouse, we will arrange for a prepaid courier ticket to be sent to you by MAIL, so you return the item to us on our cost. We will dispatch the correct item as soon as we receive your returned product.
About the Warranty
Do you guys provide any warranty for the products you are selling at CrazySales?
Yes! We do, all products purchased from CrazySales come with at least a 30-day return to base warranty. CrazySales will replace your product if it is found to be “dead on arrival” (DOA) within 7 days from the date of delivery at our cost.
If your item is faulty upon delivery, we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.
Claims on items outside the 30-day return to base warranty will be considered on a case by case basis.
For further information, please visit our Return and Refund Policy
Do you hold the item if requested?
Sorry, we are unable to hold items due to high demand. Purchases are strictly on a first come, first served basis.
Are you able to hold a paid item and make it delivery on a specific day?
Unfortunately due to the large volume of orders that we receive each day we are currently unable to hold items to send at a later date.
Can you make sure there is no price tag/name tag on the package as it is a gift?
We are more than happy to ensure there is no unwanted information on your package. However, we cannot guarantee that this will be possible in every instance as once payment is processed your item is ready to be dispatched. Unfortunately, due to the large volume of emails and enquiries we receive each day, by the time we receive your message your item may have already been dispatched.